Frequent questions
Answers to common questions about GPS vehicle monitoring. Cannot find the answer? Ask us.
General questions
What is GPS vehicle monitoring? +
It is a system that shows the position, the speed, the route and the condition of your vehicles in real time. A GPS tracker is fitted to every vehicle and sends its data to the Wialon platform — the dispatcher sees the whole fleet on a single map.
Why would I need GPS monitoring if I only have 5 vehicles? +
Even on a fleet of 5 vehicles, the savings from fuel monitoring and from better driver discipline usually come to 15–25%, provided that nobody had been checking fuel use against mileage before. On a fleet that size the payback is most often 4-6 months, but it depends on how far the vehicles run and on whether there were losses before the system went in. You can get a rough idea of the period in the payback calculator.
What data does the system collect? +
Position, speed, mileage, engine hours, fuel consumption (with a fuel level sensor), events (doors opening, speeding, harsh manoeuvres), driver identification (with iButton), temperature (with BLE sensors).
Can we connect without buying equipment? +
Sometimes yes. If the vehicle has a factory telematics module and the manufacturer opens access to the data, we discuss a connection through the API separately: it all depends on the make, on the country where the service is registered and on the vehicle manufacturer's terms. On commercial vehicles we normally fit our own tracker, so that the reporting interval, the sensors and the history do not depend on someone else's service.
How do I log in to the GPS.az monitoring system? +
The Wialon web account: go.gps.az. On a phone, the Wialon app. The login and password are issued when you are connected. If you have trouble logging in, get in touch with support: the telephone number and the e-mail address are given on the contacts page, in the section on the support hotline. We will restore access once we have checked that the request comes from a user at your company.
How long does it take to roll the system out? +
For a fleet of up to 10 vehicles, 1-2 working days. For a fleet of 50-100 vehicles, 1-2 weeks, including the preparation and training for the dispatchers. Complex projects (agriculture, oil and gas) take 1-2 months.
Equipment and trackers
Which tracker should I choose for a car? +
For basic monitoring a Teltonika FMC920 will do. If you need to read data off the CAN bus (fuel use, engine revs), choose the FMB140 with its built-in CAN reader. For concealed fitting as an anti-theft measure, the Queclink GV50.
Can a GPS tracker be fitted without losing the dealer warranty? +
Usually yes. Where it is possible we take the CAN data with a contactless reader, and we pick up power without cutting into the vehicle's own wiring. The decision on the warranty is the dealer's, on the dealer's own terms, so on a new vehicle we advise checking those terms with them beforehand. For our part, we document the wiring scheme so that it can be shown to the service centre.
What is a fuel level sensor and why do I need one? +
A fuel level sensor goes into the vehicle's tank and measures the level continuously. After calibration the error on the level reading is usually 1–2%; the threshold at which a drain is detected depends on the tank and on the filtering settings. The sensor shows drains and refuelling, and alongside fuel card statements it helps to find short measures at filling stations and discrepancies against the receipts. Padded mileage is something the sensor cannot see — that is checked against the track. On machines with heavy fuel use the sensor most often pays for itself in 2-4 months.
What warranty comes with the equipment? +
1 year on the equipment (Teltonika and Queclink GPS trackers, Escort fuel level sensors) and on the fitting work.
What happens if a device breaks down? +
We normally replace the device within 24 hours in Baku and within 72 hours in the regions, provided the model you need is in the replacement pool. Under an SLA contract the response time and the time for an engineer to attend are written into the contract according to the priority of the request.
Software
Which software is used for monitoring? +
The Wialon platform from Gurtam, one of the most widely used telematics platforms there is. The web interface works in any browser, and there are mobile apps for iOS and Android. GPS.az runs Wialon Local, an on-premises installation of the platform: the data is held on GPS.az servers in Azerbaijan.
Can Wialon be integrated with 1C? +
Yes, we have a ready-made connector for 1C (Accounting, Trade Management, ERP). The exchange runs to a schedule, and whoever is responsible on your side works through the errors in the exchange log: a vehicle that is missing from the 1C reference list, for instance. Integration with SAP, Oracle, Bitrix24 and other CRM systems through the REST API is costed project by project: the timescale depends on which data is needed and in what form.
How many reports are available in Wialon? +
Dozens of ready-made report templates: mileage, stops, engine hours, fuel, geofences, driving style. Plus a report builder, in which we put together a report for a task the standard set does not cover. Every report can be exported to PDF or Excel, or sent to e-mail on a schedule.
How does Wialon differ from other systems? +
Wialon Local is a platform installed on site, with an open API and flexible user permissions. It supports thousands of tracker models from different manufacturers, so when the equipment changes there is no need to move the history and the reports into another system. The data is held on GPS.az servers in Azerbaijan, rather than in the cloud of a service abroad.
Can several users have access with different permissions? +
Yes. You can create users with different roles: dispatcher, manager, accountant, owner. Each of them sees only their own objects and the reports they need. How this is set up is described on the system configuration page.
Fitting and servicing
Where do you fit the equipment? +
At our service centre in Baku, or at your own site anywhere in Azerbaijan. We have 4 mobile crews working across the country.
How long does it take to fit one tracker? +
On a car, 30-45 minutes. On a lorry with a CAN bus and a fuel level sensor, 2-3 hours. On plant and heavy equipment, up to 4 hours.
Can I fit a tracker myself? +
Technically yes, but we do not advise it. Without experience there is every chance of wiring it up wrongly, of flattening the battery, of losing the signal or of damaging the vehicle's own electronics. The warranty does not cover fitting done by the customer. How our own fitting works is set out on the page about fitting trackers.
What should I do if a driver has disconnected the tracker? +
The tracker records the loss of external power, and the system sends a notification to the dispatcher for as long as the device still has a connection. The built-in battery lets the tracker keep reporting for some time after that: usually from 2 to 7 hours, depending on the model, on the capacity of the battery and on the reporting interval. If the tracker has been removed altogether, the history keeps the last position and the time it went off the air.
Prices and payment
How much does GPS monitoring cost to set up? +
The cost comes in two parts: the equipment together with the fitting (a one-off payment that depends on the set of sensors) and the monthly subscription. We will prepare an exact costing for your fleet on request, and you can get a sense of the savings in the calculator.
Can we pay in instalments or lease? +
Yes: for fleets of 10 vehicles and upwards we offer instalments over 12 months, or leasing through our partners. The details are available from a manager.
What does the subscription cover? +
Full access to the Wialon platform, to the mobile apps and to every report, technical support during working hours (round the clock under an SLA contract), regular software updates, replacement of SIM cards where they are needed, and advice for your dispatchers at no charge.
Will the system pay for itself? +
More often than not, yes — if the fleet had losses that the system makes visible. In our projects the typical period is 4–6 months, through savings on fuel, fewer accidents and better driver discipline; on a fleet that covers little mileage it takes longer. Fuel savings usually come to 15-25% where nobody was keeping track of consumption beforehand; where the accounting is already in order, the effect is smaller. A rough calculation can be made in our calculator.
What if I am not satisfied with the result? +
You can start with part of the fleet: we connect a few vehicles, you check the reports and the fuel figures on your own fleet's data, and then decide whether to connect the rest. The terms are set down in the contract: the public offer and the service rules are published on the site.
Data security
Where is the data about my vehicles stored? +
On GPS.az servers in Azerbaijan: we use Wialon Local, an on-premises installation of the platform. The retention period and the backup arrangements are set down in the contract, and the way the data is handled is described in the privacy policy.
Who has access to my company's data? +
Only the users you have granted access to yourself. GPS.az staff have limited technical access, and only in order to resolve problems at the customer's request. The details are in the privacy policy.
Can a tracker be protected against a jammer? +
Partly. Many Teltonika models can register GSM jamming. The event arrives once the connection comes back, or over a backup channel — which of the two depends on the model and the settings. A response to jamming can be configured, for example blocking the engine from starting once the vehicle has stopped; a scenario of that kind is tailored to the particular vehicle and agreed with the customer.
Cannot find the answer?
Choose a topic and describe your question. A manager or an engineer will reply and, if you need it, work out the cost for your fleet.